Customerservice UK

At Gardens4You we do our utmost to deliver your order well. Your order is packaged in such way, that even a longer delivery time does not harm the plants. If something is damaged, please contact us upon receipt. Your order is guaranteed!

We offer free standard shipping on orders over £50,00 (all UK postal codes that do not have a DPD surcharge).  If your postal code has a surcharge, a discount will be applied. You will be notified at checkout prior to completing your purchase.    

No, Gardens4You offers all products for delivery only. Your order is shipped from the Netherlands to your door. 

Standard UK orders (2-30 kg) are delivered by DPD. Delivery time is approx 2-3 business days. You can track your package with Track & Trace. Upon receipt you will be asked for a signature. All UK orders (up to 2 kg) can also be delivered by Royal Mail. Delivery time is approx 3-5 business days. No Track & Trace. No signatur...

Small orders are sent as letterbox packet. If it does not fit through the letterbox, it is will be sent as parcel post.

No, unfortunately this option is not available. Your order will be delivered as soon as possible at all times. 

Yes, you can have your order delivered to several countries within the EU. The country can be chosen at check out. The shipping costs are automatically recalculated.

Gardens4you aims to deliver your order at once. On exceptional occasions we are forced to ship your order partially.  In your account and your despatch confirmation we will state the status of your order: partialy despatched or complete. Shipping cost is not affected by multiple shipments.

Track & Trace is a convenient way to follow your parcel online and check the location.  All DPD order are shipped with Track & Trace, the tracking code will be sent to you by e-mail once the order is shipped.  How to trace the parcel: Write down your tracking code Visit the delivery service website (DPD) Enter your code

Was your parcel shipped but you are not able to check its transit? The tracking system is updated every time when a parcel is scanned in a local depot. If you don’t see any new information, just check again a day later. It might be that your parcel is still in transit and hasn’t reached yet a depot in the UK/Ireland. If the tracking syste...

All large items are shipped with DPD. 

DPD usually will try to deliver the parcel to your neighbours if you are not in. Or they will leave a card, telling you they tried to deliver. Please call the number on the card or check your parcel online to arrange a convenient time for your order to be delivered. If you don't contact DPD, they'll try to deliver your order on the ...

All delivery sizes are indicated on the product page. In general, we sell young, strong plants that will establish and grow in your garden.  Please note, all sizes are approxamate. The time of year needs to be considered, plants can be in hibernation and might seem dead. But rest assured all plants are of high quality and will grow accordi...

Regular shipping costs are £ 6.95. We offer free standard shipping on orders over £50,00 (all UK postal codes that do not have a DPD surcharge).  If your postal code has a surcharge, a discount will be applied. You will be notified at checkout prior to completing your purchase.     All European countries: CountryCourierShipping co...

We will inform you by e-mail as soon as your parcel leaves our warehouse; this notification will include the shipping method.  DPD usually will try to deliver the parcel to your neighbours if you are not in. Or they will leave a card, telling you they tried to deliver. Please call the number on the card or check your parcel online to arrang...

If you place the order on a business day, it will be shipped asap, latest on the following business day. If the order is placed on the weekend, it will leave on the Monday accordingly.   We will inform you via e-mail as soon as it leaves the warehouse and when you can expect it. 

At Gardens4You we do everything to make the indicated delivery time.  Items that are in stock are usually delivered 2-3 days after dispatch. Items that are not in stock will be shipped asap, you will be informed accordingly. Delivery to an address outside the UK will take longer. Average Delivery Time gardens4you.co.uk Country & Pr...