Customerservice UK

If you receive your plants and the ground is frozen, you can start the plants and bulbs in pots and then store them in a cool, dry place for the winter and transplant them to your garden when all danger of frost is over.

When your plants arrive and they do not look like the image of the website, you do not have to worry, we anticipate this. We only supply healthy strong plants and all have Growth Guarantee. We have years of experience, so let's explain it. Our photos are for illustrative purposes only, the photos on the website are from adult plants in...

The reason why plants arrive dry is because we try to prevent them from sweating and developing fungus quickly during transit, also the extra moisture would potentially damage the packaging or even make them heavier and in turn the cost of the shipping would be much more. We advise watering upon arrival and give the time to recover from the sho...

Do not be alarmed if you receive your plants without leaves, because in autumn and early spring these plants are deciduous, so it’s normal for them to look like that. This does not mean it’s dead; in fact it’s still very much alive. There is always one way to know if something is dead or not and that's by scratching the bark hard with your...

Plants and trees are either sold as pot plants, plugs or bare roots. What type is used for a specific product is indicated on the detail page of that specific product.  People are most familiar with Pot plants, these can be shipped almost year round, and we use pots varying from 7cm thru to 25cm diameter for most of our Perennials and Shrub...